Does your company feel like IT issues keep coming back like a boomerang, precisely when you have the least time? Growing security requirements, hybrid work, updates, outages, configurations, new workstations, printers, servers… Many small and medium-sized businesses reach a point where an "on-call IT specialist" is no longer enough, and the business needs a partner who works quickly, predictably, and diligently.
That's why we've been developing for years IT services for companies as a service designed to truly relieve the burden on entrepreneurs and teams. We work transparently, provide clear answers, and avoid technical jargon. Our goal is to provide a stable, safe, and predictable work environment—one that simply allows you to focus on your business.
We serve small and medium-sized businesses both in-person and remotely, from Warsaw and the surrounding areas (including Błonie, Pruszków, Grodzisk Mazowiecki, Ożarów Mazowiecki, and Stare Babice) to the entire Masovia region, and in urgent, crisis situations, also to companies from other regions of Poland. Our clients know that when it comes to IT, it's not just knowledge that counts, but also readiness to act. That's why we offer support tailored to your business needs: from ad hoc assistance, through a fixed subscription, to the most effective plan for most companies. lump sum model.
If you're looking for a partner who takes IT services seriously, responds quickly, and can explain everything as if we were sitting at the same table, you've come to the right place. In the following sections, we'll show you how we operate, the collaboration models we offer, and why the right IT support can transform the quality of your entire company's work.
What does IT services for companies mean to us?
For us, IT services for businesses mean much more than just "solving a computer problem" or a quick software update. We approach them as comprehensive care for your company's IT environment—from user support and system administration to strategic thinking about security and the development of the entire infrastructure. Our goal is to create (together with the client) a stable, comfortable, and secure workplace where technology simply works and doesn't interfere with business operations.
In practice, this means combining two pillars: daily help employees and taking care of the entire IT "engine" that is not visible on a daily basis. Whether someone needs to regain access to email, configure a new computer, connect a printer, install an application, or resolve a sudden system error, we respond quickly and efficiently. At the same time, we ensure that servers, networks, backups, and security systems are operational, up-to-date, and ready for unexpected situations.
We know that in small and medium-sized companies, IT must be efficient, but at the same time simple and transparent. That's why we work so that there's always someone on the other end who can explain technical issues in layman's terms, recommend the best solution, and, if necessary, take over the entire process. This is why our clients treat us not as "IT specialists for tickets," but as partner, who takes responsibility for the safety and continuity of their work.
Our IT service connects remote support (we solve most problems within a few minutes) local visits, when on-site action is necessary. We travel to companies in and around Warsaw, including Błonie, Grodzisk Mazowiecki, Pruszków, Ożarów Mazowiecki, and Stare Babice, and if necessary, throughout the entire Masovian Voivodeship. If a crisis occurs, we travel even further; for us, solving the problem is what matters, not borders on a map.
That's why we say it clearly: IT services for companies this is a real responsibility for us. We support your team, develop and secure your IT environment, and ensure nothing surprises you at the most inopportune moment. This is precisely the partnership approach we implement with every client – whether they're a small business or a company with dozens of seats.
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I've been working with Marcin for over six years, and he's never let me down. He always finds a solution to any problem—not just the typical "turn your computer on and off" kind of thing. He always responds quickly and reliably to requests, which is crucial in everyday work and in emergencies. He's also able to select and advise on the right equipment for the job and propose customized solutions for the company. I wholeheartedly recommend him 😊
Our accounting office has been working with Proste IT since 2019. From the beginning of our cooperation, we have appreciated their availability, as well as their speed and effectiveness in solving problems. Thanks to their professionalism and commitment, our work runs smoothly and without unnecessary downtime. We definitely recommend them as a reliable and trustworthy IT partner that you can always count on.
IT service models – how can we work together?
Every company operates differently, so we don't follow a single, rigid model of collaboration. Instead, we offer three proven IT service models that we can adapt to the scale of your business, the number of employees, and the importance of business continuity. The common denominator is always the same: security, predictability, and real support, not just "firefighting.".
In small and medium-sized companies, the model provides the greatest stability flat rate – ensures guaranteed availability, priority response times, and flexibility as your business grows. Regardless of the option you choose, you can count on us to respond quickly, operate transparently, and suggest solutions that also make business sense.
Hourly flat rate – the most frequently chosen and most predictable model
A flat-rate agreement is a form of cooperation in which we agree on a fixed pool of hours or scope of ongoing work, and the rest happens… simply efficiently. With a signed contract, you're guaranteed availability and quick response times, whether it's configuring a new computer, a sudden email issue, or a software update.
Why do we recommend this model most often?
• gives cost predictability,
• provides priority treatment of applications,
• allows you to plan the development of your IT environment for the future.
This is the most flexible and secure form for companies that want to have IT "„taken care of” without having to hire your own specialist.
Ad hoc support – when you only need an IT specialist from time to time
The ad hoc model is a solution for companies that use IT support sporadically and don't require a permanent contract. You report a problem, and we provide assistance as quickly as the team's current workload allows. This is a good solution for individual businesses or situations where IT plays a minor role.
However, it must be remembered that ad hoc does not guarantee availability or response time. As your company grows and downtime begins to generate costs, it's worth switching to a more predictable model—a flat fee or subscription.
IT subscription – constant care and administration of the environment
An IT subscription covers ongoing user support and system administration for a fixed monthly fee. The scope is determined individually and depends on factors such as the number of employees, servers, and systems used.
The subscription usually includes:
• daily assistance to users,
• supervision of the post office, network and services,
• keeping track of updates and backups.
We price larger projects (e.g. migrations, implementations, LAN/WiFi networks, infrastructure expansion) separately – this allows for transparency, and the client knows exactly what they are paying for.
For some companies, a subscription will be the ideal solution. In the case of dynamically growing enterprises, it is often However, a better choice turns out to be a lump sum, which gives greater flexibility and better control over the scope of work.
How to choose an IT service model for your company?
The choice of the appropriate IT service model depends primarily on real needs Your company. A well-chosen support system allows you to work calmly, predictably, and without unnecessary downtime. It's worth considering a few practical criteria.
1. Number of employees and scale of operations
A small company with a few workstations often has different needs than an enterprise operating in multiple locations or using online systems extensively. The larger the team and the more complex the IT environment, the more profitable a model with defined response times and clear rules of cooperation becomes.
2. The importance of IT for everyday work
If your business relies heavily on technology – for example, work is mainly done in systems cloud, accounting, commercial or warehouse – it's worth considering a model that ensures rapid support availability. If IT plays a supporting role, ad hoc collaboration may be sufficient.
3. The pace of development and environmental variability
Companies that dynamically are developing, hiring new employees or changing regularly IT tools, usually need a more stable and more predictable support. In turn, in companies with a stable infrastructure, the costs and scope of service may be much lower and easier to plan.
4. Expected predictability costs
Not every company wants "fixed" billing, and not every company benefits from reporting issues on an ad hoc basis. Therefore, the choice of model also depends on whether you prioritize a fixed monthly fee, the flexibility of hourly billing, or simply having an IT team ready whenever something happens.
Regardless of your company's current stage, we can always work with you to determine a model that meets your expectations – from occasional ad hoc assistance, through a flexible flat fee, to ongoing administration and full IT environment management. The most important thing is that the solution works for you. practical, clear and tailored to the way your team works.
What our IT services for companies look like in practice – step by step
Working with us is meant to be for you simple, predictable and comfortable. Instead of complicated procedures, we focus on a logical process that makes it clear from the outset who is responsible for what, what the rules are, and how quickly you can count on help. Our goal is for you to treat us not as "outside IT specialists," but as part of your team, ensuring that your IT simply works.
1. Start-up audit and IT environment cleanup
We begin every collaboration by understanding your infrastructure: computers, networks, user accounts, backups, and security. We assess which systems are critical to your business and where potential risks may exist. This brief but crucial introduction allows us to act quickly, informed, and without guesswork.
2. Establishing reporting and communication rules
Honest cooperation is based on clear principles. Together, we establish:
• preferred contact channels: reporting system, telephone, e-mail, WhatsApp, Microsoft Teams,
• support hours,
• priority of reports and method of escalating problems.
This way, everyone in your company knows how to report a problem, how quickly they'll receive a response, and what happens next. No more "someone called, but it's unclear what the issue is" reports.
3. Ongoing IT support – remotely and on-site
We resolve most issues remotely within minutes. We connect to the employee's computer, diagnose the problem, and take immediate action.
When a matter requires physical presence, we come on-site to install equipment, configure the network, service devices, and resolve issues that cannot be handled remotely., the cost of travel is calculated according to the actual route in Google Maps, so that the client has full transparency.
This approach allows us to combine speed with a real, local presence whenever needed.
4. Constant IT administration and security monitoring
In the background, we take care of things that are usually invisible but are of great importance:
• system updates,
• backups and their correctness,
• availability of cloud services,
• security and permissions control,
• monitoring potential problems.
Thanks to this, many failures can be detected before they even affect the team's work.
5. Reliable reporting and full transparency
Each report goes to our system, which records:
• description of the problem,
• date,
• response time,
• responsible person,
• time of resolution.
This way, you know exactly what's been done and what work we're doing on a daily basis. Reports also help identify areas that require improvement—for example, replacing older computers or improving security.
6. Proactive consulting and development of the IT environment
We don't just act reactively. If we see something that could be done better, faster or safer – we talk about it openly. We advise on hardware, licensing, network modernization, cloud solutions, and business process automation (Power Automate, n8n).
Thanks to this IT is not cost, but a tool that really supports company development.
Area of activity – IT services for companies in Warsaw and the surrounding area
We operate primarily where companies most need a quick response, solid advice, and partner-based IT services. Our primary workspace is Warsaw and the western part of the city, where we provide services IT services for companies, user support, Microsoft 365 environment administration, hardware maintenance, network design, and many other services. We work with local businesses, offices, service companies, stores, warehouses, and rapidly growing businesses that need both stability and flexibility.
It is in Warsaw and the surrounding towns that business is particularly valued fast IT service, the possibility of direct access, and the real availability of specialists. That's why we're here every day – responding to requests, implementing solutions, and helping companies for which downtime means tangible losses.
In practice, this means that if you are looking for a specialist who offers IT services Warsaw, IT services for companies in Warsaw or you just need an experienced IT for the company, you can count on our team.
Fast IT service in Warsaw and the surrounding area – with access whenever you need it
As a company operating just outside Warsaw, we are ideally placed to quickly reach businesses in the western part of the city and surrounding towns. We serve businesses in the region. Ożarów Mazowiecki, Błonia, Pruszkow, Grodzisk Mazowiecki, Stare Babice and other places located near the capital.
Wherever a physical presence is essential—network configuration, office launches, equipment failures, installations, or infrastructure upgrades—we operate efficiently and transparently. We always bill travel costs based on the actual Google Maps route, so clients know exactly what they're paying for.
If someone types phrases into Google IT service Pruszków, IT specialist Ożarów Mazowiecki or IT services Common, is looking for a partner who will not only answer the phone but actually show up on site. That's exactly how we operate.
Remote IT support for companies – quick assistance throughout Poland and abroad
Regardless of a client's location, we resolve a significant portion of requests remotely. This allows us to provide IT services for companies from all over Poland, including those that work fully online or have several branches in different parts of the country.
Thanks to remote support, we can respond almost immediately, without waiting for travel, and regardless of whether the client is located in Warsaw, Wrocław, Gdańsk, or abroad. For many companies, this saves a significant amount of time and ensures that IT doesn't disrupt the entire team's work.
In emergency situations, we go further – a real IT emergency service
Server failures, data access issues, network disruptions, or sudden loss of work don't always happen at a convenient time and place. Therefore, in crisis situations, we also travel outside Masovia, supporting clients where circumstances require it.
We don't consider location a limitation – if a serious problem arises, what counts is a quick response and system restoration. That's why many clients see us not just as a "local IT service" but as a partner who doesn't turn away from difficult situations.
Locally when needed – Remotely wherever possible
Our approach is simple and proven:
• remotely we respond the fastest,
• we act locally when the situation requires it,
• in a crisis there are no territorial restrictions.
Therefore, companies that are looking for IT services in Warsaw, IT support in the vicinity of the city or simply a partner who really cares about technological security, they can count on stable and well-thought-out solutions, and not just a one-time service.
What makes us stand out as an IT partner, not just a „computer service”?
Today's businesses need something more than a quick computer repair. They need IT partner, who understands their business, reacts quickly, can advise, and above all takes responsibility for stability and benvironmental safety IT. This is exactly how our company works. We serve clients not as an "outside IT specialist," but as an extension of their team.
A partnership approach and communication without technical jargon
Working with us isn't about "doing something behind the scenes" and sending out terse information. We explain, advise, and present possible solutions in a way that's understandable even to those who don't normally work with technology.
Business is getting better with people – that's why we always ensure clear communication, simple rules, and no unnecessary hassle. In practice, this means you can count on real contact with the person who knows Your company and its IT environment.
Many years of experience and knowledge of the realities of SMEs
We have been working with small and medium-sized companies for years: service offices, shops, warehouses, manufacturing companies, law firms, start-ups and local entrepreneurs. We know their daily problems, typical challenges, and limitations.
Thanks to this, we can quickly pinpoint priorities, identify the best solution, and identify how to avoid common pitfalls related to security and uncontrolled costs. With us, technology ceases to be an obstacle and becomes a tool that truly delivers. supports work companies.
Availability, speed and readiness to act – even 24/7 in crisis situations
During standard business hours (8:00 – 18:00) We respond quickly and in accordance with established SLAs. But when something serious happens, we don't hide behind regulations or email inboxes.
In critical situations we act as full-fledged IT emergency service – We answer the phone, respond, get up and act if the situation requires it. Clients know we won't leave them without support, even if it means working outside of standard hours. Rates for off-hours or weekend work are higher, but we treat such cases as such. as a priority, because security and business continuity are more important than an hour on the calendar.
A reliable notification handling system – full transparency and order
We work on a professional level reporting system, which gives clients full insight into their work history. Each report includes:
• detailed description,
• date and time of reporting,
• response and resolution time,
• responsible person,
• status and technical notes.
This way you know what was done, how long it took and what the full project looks like. IT support month after month. Zero chaos, zero "who knows who did it," zero hidden agendas.
Comprehensive support and a wide range of IT services
We don't operate from one failure to the next. We offer a wide range of services that enable businesses to grow and operate safely every day:
• standard user support and IT support,
• systems administration Microsoft 365, migrations and configurations,
• backups, security, firewalls, data protection,
• process automation (Power Automate, n8n),
• service and configuration computer hardware,
• design and network modernization,
• hosting, website administration, SEO,
• printer rental with toners and after-sales service our website.
• Projects and assembly CCTV monitoring.
This means you can have a single, permanent technology partner who will handle your entire IT environment – from minor issues to development projects. You can find the full range of services we provide here. here.
Proactivity instead of firefighting
If we see something that can be done more safely, faster, or cheaper, we simply say so. We suggest solutions, identify risks, prepare recommendations, and regularly analyze the IT environment.
We don't wait for something to break down—we strive to ensure that failures simply don't occur. This is part of our partnership approach, which our clients particularly appreciate.
Frequently asked questions
Yes. We handle most requests remotely, allowing us to serve companies across Poland, as well as international businesses. Remote support allows for a rapid response, regardless of the client's location. If necessary, we can also combine remote support with on-site travel.
We provide our IT services primarily in Warsaw and the surrounding area – including Ożarów Mazowiecki, Pruszków, Błonie, Stare Babice, and Grodzisk Mazowiecki. We travel to clients throughout Masovia, and in emergency situations, even beyond the voivodeship. We always bill travel costs based on the actual Google Maps route.
Absolutely. Many clients start with individual, ad hoc assignments and, after learning about our work style, opt for a more predictable model. Together, we can choose the form of collaboration that best suits your company's needs—without rigidly imposing specific solutions.
IT services for companies is comprehensive technical support for enterprises, covering user assistance, system administration, security, hardware configuration, monitoring, and fault response. In practice, we combine rapid remote support with on-site visits, ensuring the stability and security of the entire system. IT infrastructure. This allows the company to operate without downtime, and all technical issues are resolved quickly and professionally.
Yes. We offer comprehensive IT consulting—from selecting computers and servers, through network configuration, to selecting security, firewalls, licenses, and cloud solutions. We also assist with process automation (Power Automate, n8n), migrations to Microsoft 365, backups, and implementing security policies. Whether your needs are specific to a single workstation or the entire company, you can count on us.
Yes, in crisis situations, we act as an IT emergency service. Outside of standard business hours, we respond to requests requiring urgent intervention to restore systems as quickly as possible. Emergency rates are different than standard rates, but you can rest assured that we won't leave your company without help at a crucial moment.
Well organized IT services for companies Today, it's the foundation of a well-functioning business. Whether we're talking about daily user support, system administration, security, or rapid crisis response, what matters is efficiency, availability, and a partnership approach.
Our company combines these elements into a cohesive service that allows you to work without downtime, plan your development, and feel confident that your IT is being overseen by a team that truly understands your company and its needs. We work locally in Warsaw and the surrounding area, and remotely support clients from across Poland and abroad.
If you see that your company needs a structured, stable and flexible IT support – get in touch. We'd be happy to discuss how we can help you and what collaboration model would work best for your organization.
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