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Comparison of IT service packages
Compare the differences between packages and choose the right one for your business.
Packages |
Subscription |
Premium Package |
Standard Package |
Prepaid |
Per hour |
|
|---|---|---|---|---|---|---|
|
Minimum Quantity |
1 computer |
5 hours |
5 hours |
5 hours |
1 hour |
|
|
Hours limit |
NO |
Yes |
Yes |
Yes |
||
|
Priority of submissions |
high / standard |
tall |
standard |
standard |
short |
|
|
Response time to notification |
up to 15 minutes / up to 2 hours |
up to 15 minutes |
up to 2 hours |
up to 2 hours |
up to 8 hours |
|
|
Response time in the event of a breakdown |
immediately / within 30 minutes |
immediately |
up to 30 minutes |
up to 30 minutes |
up to 8 hours |
|
|
Availability |
up to 24h/7days |
24h/7days |
24h/5days |
24h/5days |
8h/5days |
|
|
Subscription agreement |
|
|
|
|
|
|
|
Proactivity |
|
|
|
|
|
|
|
Time reporting |
reporting of work
|
|
|
|
|
|
|
Remote assistance |
|
|
|
|
|
|
|
Getting to the customer |
|
|
|
|
|
|
|
Email submissions |
|
|
|
|
|
|
|
Telephone notifications |
|
|
|
|
|
|
|
Reports via company messenger
(Teams, WhatsApp, etc.) |
|
|
|
|
|
|
|
Backup monitoring |
|
|
|
|
|
|
|
Cloud backup
(as part of the package) |
up to 1TB included in the price |
up to 1TB included in the price |
|
|
|
|
|
Monitoring the validity of services |
|
|
|
|
|
|
|
IT documentation management |
|
|
|
|
|
How much does it cost?
Subscription
No hours limit
From
28€
per user / month
-
Task priority: high
-
Fixed monthly fee
-
No hour limit
Premium Package
Flat rate
From
43€
per hour in the package / per month
-
Task priority: high
-
Response time: up to 15 minutes
-
From 5 hours a month
Standard Package
Flat rate
From
37€
per hour in the package / per month
-
Task priority: standard
-
Response time: up to 2 hours
-
From 5 hours a month
Prepaid
Prepaid hours
From
42€
per hour in a package / one-time
-
Task priority: standard
-
Response time: up to 2 hours
-
Packages from 5 hours
Per hour
On-demand service
60€
per hour
-
Task priority: low
-
Response time: up to 8 hours
-
Prices expressed in net amounts.
Not sure which package to choose?
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