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Comparison of IT service packages
Compare the differences between packages and choose the right one for your business.
Packages |
Subscription |
Premium Package |
Standard Package |
Prepaid |
Per hour |
|---|---|---|---|---|---|
Minimum Quantity | 1 computer | 5 hours | 5 hours | 5 hours | 1 hour |
Hours limit | NO | Yes | Yes | Yes | --- |
Priority of submissions | high / standard | tall | standard | standard | short |
Response time to notification | up to 15 minutes / up to 2 hours | up to 15 minutes | up to 2 hours | up to 2 hours | up to 8 hours |
Response time in the event of a breakdown | immediately / within 30 minutes | immediately | up to 30 minutes | up to 30 minutes | up to 8 hours |
Availability | up to 24h/7days | 24h/7days | 24h/5days | 24h/5days | 8h/5days |
Subscription agreement | |||||
Proactivity | |||||
Time reporting | reporting of work | ||||
Remote assistance | |||||
Getting to the customer | |||||
Email submissions | |||||
Telephone notifications | |||||
Reports via company messenger | |||||
Backup monitoring | |||||
Cloud backup | up to 1TB included in the price | up to 1TB included in the price | |||
Monitoring the validity of services | |||||
IT documentation management |
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