We provide daily IT support for companies in the Masovia and Łódź Voivodeships. We know that a quick response is crucial in the event of a failure, which is why we also support clients outside the region remotely, ensuring our efficient IT support is available to companies throughout Poland.
If you need efficient IT support, you can count on us locally (Mazowieckie, Łódzkie) or remotely throughout Poland. The maps below show both collaboration models in practice.
We operate on-site – we travel to your company, service your equipment, and sort out issues that can't be handled remotely. We assist users, configure workstations, networks, and security, and, when necessary, conduct short training sessions for your team. We are available within a pre-arranged timeframe and respond without unnecessary formalities.
We support companies across Poland – quickly and without commuting, connecting securely via remote desktop. We solve ongoing problems, provide IT outsourcing, and ensure everything runs smoothly on a daily basis. Contact us easily: by phone, email, and convenient communication channels whenever you need it.
Don't see your location? Don't worry. We can help you remotely!
Whether you report a problem by email, call, or write via Teams or WhatsApp, we are here to help. We work in a way that is most convenient for you.
Extended support levels with response times as fast as 15 minutes and 24/7 availability. Ideal for environments where downtime is not an option.
We inform you about backups, expiring domains, certificates or services requiring renewal. This way you won't miss anything.
Find answers to frequently asked questions.
In case of an on-site visit, we will calculate the travel costs reliably based on the route and time. Google Maps. This provides clear, repeatable rules without any "ranges" or guesswork. If we have other terms set in a given hourly package (e.g., permanent local on-call duty), we adhere to the contract provisions.
Remote assistance means we connect to your computer or server, only with your permission, to quickly diagnose and fix the problem. In practice, it's the fastest form of IT support for common issues: configurations, application errors, permissions, email, and updates. If the issue requires a physical presence (e.g., hardware failure, cabling, Wi-Fi, server room), we revert to an on-site visit.
The simplest approach: if the problem involves hardware, the office network, printers, an on-site server, or you need training, local support is usually better. For ongoing user support, configuration, and most "here and now" issues, remote support will be faster and cheaper. Often, a mixed model is best: remote support on a daily basis, with periodic on-site visits for larger issues. If in doubt, we can help you manage this so you don't overpay for unnecessary travel.
Locally, we most often serve companies in Warsaw, Błonie, Ożarów, and the surrounding areas, as well as the Łódź Voivodeship – wherever travel makes sense (equipment, network, server room, on-site implementation). We also remotely support companies throughout Poland, as many requests can be resolved more quickly via a secure connection than by commuting. In practice, we tailor the model to the problem, not the "postal code.".
We make contacting us easy and accessible via various channels—phone, email, and convenient online channels. This allows you to report a problem in a way that best suits your workflow, and we'll quickly take action and inform you about next steps.
GTFL has been involved in warehousing, transport and international forwarding for over 15 years. Since 2018, we have been cooperating with Proste IT, which has always provided us with comprehensive IT services at the highest level. Thanks to their commitment, we are able to provide services to our clients without interruptions in the operation of systems. We recommend them as a reliable partner in the area of IT services.
Our accounting office has been working with Proste IT since 2019. From the beginning of our cooperation, we have appreciated their availability, as well as their speed and effectiveness in solving problems. Thanks to their professionalism and commitment, our work runs smoothly and without unnecessary downtime. We definitely recommend them as a reliable and trustworthy IT partner that you can always count on.
Farmina is a leader in the production and distribution of the highest quality maintenance and therapeutic food for dogs and cats. Since 2020, we have been cooperating with Proste IT, to which we have entrusted the support and IT administration of our company. They always demonstrate high availability, punctuality and commitment. Always ready to help and always finding a solution to our burning problem. We are very pleased with the cooperation and we highly recommend their services.
I've been working with Marcin for over six years, and he's never let me down. He always finds a solution to any problem—not just the typical "turn your computer on and off" kind of thing. He always responds quickly and reliably to requests, which is crucial in everyday work and in emergencies. He's also able to select and advise on the right equipment for the job and propose customized solutions for the company. I wholeheartedly recommend him 😊
We offer implementation, installation, IT support, and more. Our initial consultation is free and can shorten your time spent finding the best solution.
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