Briefly about Płatnik
The Płatnik program is a tool provided by Social Insurance Institution, used for preparing and submitting insurance documents. Although it has been in operation for years, many users—particularly accounting offices and human resources departments—encounter numerous technical issues that can block daily work.
You know this? You want to submit a declaration to ZUS, but the payer refuses to cooperate. The update isn't working, the certificate isn't loading, the database isn't starting—and the clock is ticking.
You're not alone. We support companies facing these same challenges every day – and help them regain control of Płatnik and other tools, without stress or wasted time.
Not only do we know these problems, but above all, we deal with them effectively. we solve.
The most common problems with Płatnik and how can we help you?
Losing a database password can effectively disrupt the work of an entire department. We help you regain access to the Płatnik database quickly and securely, while preserving your data.
Digital signature issues are the most common cause of document delivery errors. We install, configure, and test signatures regardless of manufacturer.
The Płatnik update may fail to install, freeze the system, or cause connection errors. We diagnose the problem and restore full functionality.
Sharing a database over a local network requires appropriate Windows, SQL, and access control settings. We can help you run Płatnik on multiple computers.
For larger companies, we recommend migrating Płatnik from Access to Microsoft SQL Server – this improves stability, security, and performance. We'll handle this process for you.
Changing hardware often means complications when launching Płatnik. We can help with the migration, configuration, and testing – without data loss or downtime.
If Płatnik does not work with your HR system (e.g. Comarch Optima, Symfonia), we will find the cause and restore correct communication.
Validation issues may be due to unsynchronized payer data or outdated program components. We can help resolve verification errors, synchronize data with the Social Insurance Institution (ZUS), and restore document submission capabilities.
What can we do for you?
Who benefits
our services?
Why us
We operate locally and remotely
We serve companies in Warsaw, Ożarów Mazowiecki, Pruszków, and throughout Poland – remotely or on-site. We always adapt to your needs.
We know Płatnik inside and out
We have experience with dozens of environments and cases—including the strangest ones. We know where to look for problems and how to solve them quickly.
We understand the realities of your work
We know that time is of the essence, and a system failure is not only a technical problem, but also stress, paperwork, and money.
You can entrust us with permanent care
If you don't want to come back to this topic every few months, we will provide your company with ongoing IT support – including Płatnik, signatures and servers.
Quick answers
Find answers to frequently asked questions.
Yes, you don't need a permanent contract with us. We can connect remotely and resolve the issue on a one-time basis.
In emergency situations, we're usually available within an hour. We typically operate during business hours, but exceptions do occur.
Yes – we transfer the entire configuration, database and qualified signature to a new computer or server.
Yes – we configure Płatnik to work in a local network, taking care of permissions, access to the database and correct operation on each workstation.
Absolutely – SQL Server offers greater stability, security, and the ability for multiple users to work simultaneously. We help with migration.
Yes – if you want, we can provide ongoing IT support for your company. This means you don't have to search for help again when problems arise.
English 
Polski