Briefly about Comarch Optima
Comarch ERP Optima is one of the most frequently chosen tools for company management – especially in the areas of accounting, human resources, sales, and warehousing. The program combines many functions in one system, which makes everyday work easier in accounting offices and small businesses.
At the same time, like any complex system, it requires proper configuration and sometimes rapid technical response. Problems with the SQL database, errors after updates, lack of printer access, or suspended JPK (Polish Audit File) transmission can effectively paralyze a company's operations.
That's why we're here to help. We act quickly, efficiently, and without unnecessary "processing"—remotely or locally, depending on your needs.
The most common problems with Comarch Optima and how can we help you?
The program fails to launch, reporting a connection failure or invalid login credentials. We diagnose the SQL service and instance configuration.
After installing a new version, errors appear or the program fails to start. We check the database version, system compatibility, and installation components.
The system doesn't recognize the qualified signature or aborts the shipment. We can help configure the signature and certificates.
Optima won't respond to print requests, templates disappear, or the printer is "unavailable." We'll fix the local and network configuration.
Users receive messages without explanation. We explain what they mean and implement specific solutions.
Optima freezes, takes a long time to load lists or reports. We analyze the database, hardware, and network, and suggest specific optimization measures.
Unable to log in; program reports exceeded seat count. We can help restore access and set up licenses.
New employee or position? We configure server connections, network shares, and database access.
The system doesn't recognize old databases or requires an update that disrupts functionality. We migrate databases and synchronize program versions.
Optima not working with your printer or point-of-sale system? We check connections, protocols, and configuration.
What can we do for you?
Who benefits
our services?
Why us
Experience with Comarch ERP Optima
We don't theorize - we solve specific cases with real clients
Fast and human communication
We don't keep you waiting in the system - we answer the phone, write on Teams and WhatsApp.
Local and remote support
We operate on-site (Warsaw and surrounding areas) and remotely throughout Poland.
We focus on the solution, not the problem
What counts is the effect – a working system and, above all, your peace of mind.
Quick answers
Find answers to frequently asked questions.
Our service is primarily aimed at businesses, but if you run a business and have a legal license, we can definitely help.
Often within an hour of reporting the issue, depending on availability and the scale of the problem. We always provide timely information.
Yes – we handle comprehensive migration: databases, licenses, configuration, testing and launch.
No – we support you regardless of your license status. However, in some cases, lack of updates may limit program functionality.
Yes, we support both on-premises and cloud versions. We also advise on whether it's worth switching to Comarch hosting or another solution.
In addition to the form, you can call, email, or reach out via WhatsApp or Teams. Choose what's convenient for you.
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