Have any questions?
We are here to help!
What exactly will we do?
Working with us is more than just IT support – it’s a partnership that lets you focus on what you do best, while we take care of the rest. We monitor, manage and troubleshoot your IT infrastructure and provide day-to-day support to your team. We keep your systems running smoothly and your employees confident that they can always count on quick help. Together, we create an environment where technology supports your business growth.
See how we can work together as your external IT department and what exactly we focus on.
Equipment
We install, configure and maintain computers, servers and peripherals. We monitor their technical condition, repair or replace them and manage equipment stocks.
Software
We install, update, and manage operating systems and application software. We check for license compliance and resolve all software-related issues.
Network
We design, implement and maintain LAN/WAN networks. We take care of the correct network performance, solve problems with its operation and provide secure access to the network.
Backups
We design and manage solutions for data backup, replication, archiving, disaster recovery and verify their correctness through monitoring and periodic recovery testing.
Infrastructure development
We analyze and develop IT infrastructure by planning and implementing solutions that will speed up and streamline operations in your company. Sometimes one inconspicuous change can significantly affect the speed of the system or infrastructure.
Security
We implement and manage security solutions such as firewalls, antivirus software, IPS/IDS intrusion prevention and detection systems, VPN, IAM and MFA (Multi-Factor Authentication).
User support
We provide technical support for your company's employees in solving software and hardware problems. We also provide training for users in using IT systems.
Monitoring
We regularly monitor the performance of IT systems and take proactive preventive measures to minimise the risk of problems or failures that could result in downtime.
What do the numbers look like?
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%
According to a ServiceNow report, your team can work much more efficiently when you have effective IT support at your disposal, ensuring quick resolution of technical issues.
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%
Users experienced data loss due to insufficient backups or errors in the backup process, according to a report by Acronis.
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%
Companies have had serious security incidents that were the result of out-of-date applications or operating systems, according to a report by Sophos.
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%
Regular monitoring of your IT infrastructure can reduce downtime by up to 70%, which translates into greater efficiency and reduced financial losses.
What types of IT services are there?
How much does it cost?
Subscription
No hours limit
From
28€
per user / month
-
Task priority: high
-
Fixed monthly fee
-
No hour limit
Premium Package
Flat rate
From
43€
per hour in the package / per month
-
Task priority: high
-
Response time: up to 15 minutes
-
From 5 hours a month
Standard Package
Flat rate
From
37€
per hour in the package / per month
-
Task priority: standard
-
Response time: up to 2 hours
-
From 5 hours a month
Prepaid
Prepaid hours
From
42€
per hour in a package / one-time
-
Task priority: standard
-
Response time: up to 2 hours
-
Packages from 5 hours
Per hour
On-demand service
60€
per hour
-
Task priority: low
-
Response time: up to 8 hours
-
Prices expressed in net amounts.
Have any questions?
Questions and Answers
Find the most frequently asked questions and answers about IT administration
What technologies do you support?
We support a wide range of technologies, including Windows, macOS and Linux operating systems, office software, physical and virtual servers, cloud systems (AWS, Azure, Google Cloud), as well as computer networks, mobile devices and many others.
Do you offer IT security audit?
Yes, we offer comprehensive IT security audits that help identify weak points in your company's IT infrastructure and propose appropriate countermeasures.
Can you take over management of existing IT infrastructure?
Of course! We can take over the management of your existing IT infrastructure and ensure a smooth transition, minimizing disruptions. We will conduct a detailed review of your current configuration and suggest optimal solutions.
Can I integrate your services with my existing IT team?
Yes, we offer the possibility of integrating our services with your company's existing IT team. We can act as an extension of your team, supporting it in specific areas or taking full responsibility for selected tasks.
Do you offer support for remote workers?
Yes, we offer full support for remote workers, including VPN setup, access to company resources, remote access security, and training on best practices for remote work. Our goal is to provide a smooth and secure work environment regardless of location.
Do you offer on-site IT support services?
Yes, we offer both remote IT support and on-site support services, depending on your needs. We can come to your premises to troubleshoot issues, install new systems or provide training.
Can I track the progress of an issue I reported?
Yes, we offer access to our ticketing system where you can track the status of reported issues, view ticket history, and obtain information about a specific ticket.
Do you offer cloud solutions?
Yes, we offer comprehensive cloud support including cloud migration, cloud management, and cost optimization. We work with leading cloud providers such as AWS, Azure, and Google Cloud to provide the best solutions.
Can I try your services before signing a contract?
Yes, we offer the opportunity to try our services on a short-term trial basis. This allows you to evaluate the quality of our services and see if they meet your expectations before committing to a long-term partnership.
What are your experiences and references?
We have been on the market for several years, and in the IT industry for a dozen or so years, serving clients from various sectors, such as finance, trade, transport and production. We can provide references and case studies on request to demonstrate our competence and success in implementing IT projects.
Are you looking for another solution?
Talk to us, tell us your requirements and we will find the right solution for you.
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