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What is administration and IT support for accounting offices?
Managing, maintaining and monitoring IT systems and IT infrastructure in accounting offices is our specialty. We offer daily support in solving problems with accounting software and hardware, which ensures smooth operation and security of your systems. Thanks to our administration and IT support, you can be sure that your work tools are always functional, and employees can count on quick and professional solutions to technical problems. You can focus on customer service and the development of your accounting office!
Below you will find information about what we are responsible for as your IT department.
Equipment
We provide installation, configuration and maintenance of computers, servers and peripherals. We monitor their condition, repair or replace, and manage equipment.
Software
We install, update and manage operating systems and accounting software. We verify license compliance and resolve any software-related issues.
Network
We design, implement and maintain LAN/WAN networks. We ensure their optimal performance, solve operational problems and ensure secure access to the network.
Backups
We design and manage solutions for data backup, replication, archiving, disaster recovery and verify their correctness through monitoring and periodic recovery testing.
Infrastructure development
We analyze and develop IT infrastructure, planning and implementing solutions that will improve the operations of your accounting office. Often, one small change can significantly improve the efficiency of the system or infrastructure.
Security
We implement and manage security solutions such as firewalls, antivirus software, IPS/IDS intrusion prevention and detection systems, VPN, IAM and MFA (Multi-Factor Authentication).
User support
We provide technical support for your company's employees in solving software and hardware problems. We also provide training for users in using IT systems.
Monitoring
We regularly monitor the operation of IT systems to minimise the risk of problems or failures that may result in downtime and failure to submit settlement declarations on time.
What do the numbers look like?
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According to a ServiceNow report, your team can work much more efficiently when you have effective IT support at your disposal, ensuring quick resolution of technical issues.
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Users experienced data loss due to insufficient backups or errors in the backup process, according to a report by Acronis.
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%
Companies have had serious security incidents that were the result of out-of-date applications or operating systems, according to a report by Sophos.
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Regular monitoring of your IT infrastructure can reduce downtime by up to 70%, which translates into greater efficiency and reduced financial losses.
Accounting programs we can help you with
What types of IT services are there?
Full IT support
We function as an internal IT department, implementing, maintaining, securing and monitoring your IT environment. As part of our full service, we solve everyday problems reported by employees. When you are thinking about streamlining processes in your company, we help you find and implement the best solutions. By acting proactively, we indicate areas requiring improvement, which can positively affect the efficiency of processes and IT security in your company.
Selective IT support
Unlike full IT outsourcing, selective IT support focuses on selected elements of the IT infrastructure. This solution is ideal if you have your own IT department, but you would like to entrust certain tasks to us. As part of this cooperation, we can handle user requests (first line of support), manage and maintain the IT infrastructure (second line of support), or administer the selected solution when you need help from specialists in a given IT area (third line of support).
How do we work together?
Subscription
The subscription form of cooperation is the most cost-effective and effective solution for companies that need comprehensive IT support without worrying about time constraints. As part of this option, we offer unlimited access to our IT services, which allows for the ongoing implementation of all tasks, without the risk of exceeding hours and additional fees. This is an excellent option for companies that want to be sure that every problem will be solved quickly, the systems will be updated on an ongoing basis, and the costs will remain fixed and predictable. The subscription is determined individually, depending on the scope of service (full or partial), the amount of equipment supported and additional factors, such as the SLA level or availability.
Package of hours
The hourly package (flat rate) is a great solution if you need a set number of hours of IT support per month and want to reduce costs compared to prepaid hours. At the end of each month, you receive a report on the activities performed, which guarantees full transparency and control over orders. Depending on your needs, we offer two variants of cooperation: Standard and Premium. The Standard package includes a basic level of availability, while Premium provides higher availability and priority in the implementation of tasks, which is ideal for companies that need fast, priority service.
Prepaid hours
Prepaid hours cooperation involves purchasing a specific number of hours in advance, with no time limits for their use. You can allocate these hours for IT support for your company. We monitor working hours on an ongoing basis and send reports on completed tasks, informing you about the remaining number of available hours. When you get close to the end of them, you can buy another package. This solution works perfectly if you do not want to sign a permanent contract, but want to maintain control over costs and at the same time take advantage of the benefits of subscription cooperation.
On-demand service
You order support only when you need it, with no strings attached. Just call and we'll come or connect remotely to fix your problem. You only pay for the time you actually spend. There are no fixed fees or long-term contracts - you only pay for the work you do. This is ideal if you only need support occasionally and want to have full control over your expenses.
RECOMMENDATIONS
What do they say? our clients?
GTFL has been involved in warehousing, transport and international forwarding for over 15 years. Since 2018, we have been cooperating with Proste IT, which has always provided us with comprehensive IT services at the highest level. Thanks to their commitment, we are able to provide services to our clients without interruptions in the operation of systems. We recommend them as a reliable partner in the area of IT services.
Piotr Godlewski
GTFL | international transport and forwardingOur accounting office has been working with Proste IT since 2019. From the beginning of our cooperation, we have appreciated their availability, as well as their speed and effectiveness in solving problems. Thanks to their professionalism and commitment, our work runs smoothly and without unnecessary downtime. We definitely recommend them as a reliable and trustworthy IT partner that you can always count on.
Anna Pietrak
Ann Mar Service Office Sp. z o. o.We are pleased to recommend Proste IT as a reliable and professional partner in the field of IT services. Since 2018, this company has been providing services to our company, providing us with high-class workstations necessary in the process of visualizing our projects. They respond efficiently to all requests and also provide us with comprehensive advice on the use of equipment. We are very pleased with the cooperation and highly recommend their services.
Robert Majkut
Robert Majkut Design | Design StudioFarmina is a leader in the production and distribution of the highest quality maintenance and therapeutic food for dogs and cats. Since 2020, we have been cooperating with Proste IT, to which we have entrusted the support and IT administration of our company. They always demonstrate high availability, punctuality and commitment. Always ready to help and always finding a solution to our burning problem. We are very pleased with the cooperation and we highly recommend their services.
Ireneusz Smaga
Farmina Pet Foods PolandHow much does it cost?
Subscription
No hours limit
From
28€
per user / month
-
Task priority: high
-
Fixed monthly fee
-
No hour limit
Premium Package
Flat rate
From
43€
per hour in the package / per month
-
Task priority: high
-
Response time: up to 15 minutes
-
From 5 hours a month
Standard Package
Flat rate
From
37€
per hour in the package / per month
-
Task priority: standard
-
Response time: up to 2 hours
-
From 5 hours a month
Prepaid
Prepaid hours
From
42€
per hour in a package / one-time
-
Task priority: standard
-
Response time: up to 2 hours
-
Packages from 5 hours
Per hour
On-demand service
60€
per hour
-
Task priority: low
-
Response time: up to 8 hours
-
Prices expressed in net amounts.
Have any questions?
Questions and Answers
Find the most frequently asked questions and answers about IT administration
What IT services do you offer for accounting offices?
We offer comprehensive IT support, including IT infrastructure management, system administration, accounting software configuration and maintenance, system monitoring, and data security. We also manage networks, servers, and provide technical support to employees.
Do you migrate accounting software to the cloud?
Yes, we can help you throughout the entire process of migrating your accounting software to the cloud, including selecting appropriate solutions, configuring the system, and ensuring data security during migration.
Can you take over management of existing IT infrastructure?
Of course! We can take over the management of your current IT infrastructure, ensuring a smooth transition and minimizing downtime. We will perform a detailed audit of the existing configuration and propose the most optimal solutions.
Do you configure accounting servers?
Yes, we provide full configuration and maintenance of accounting servers, ensuring their stable and secure operation. We take care of regular updates, monitoring and server security.
Do you offer support for remote workers?
Yes, we provide support for remote workers, including VPN setup, access to company resources, remote access security, and training on best remote work practices. We make sure your employees have a safe and efficient work environment, no matter where they connect from.
Do you offer remote and on-site support?
Yes, we offer both remote and on-site support. Depending on the issue, we can connect remotely for quick resolution, or come directly to your office if needed.
Do you manage accounting software updates?
Yes, we provide full management of accounting software updates. We ensure that systems are always up to date and compliant with the latest legal and technical requirements, minimizing the risk of performance and security issues.
Can I track the progress of an issue I reported?
Yes, we provide our ticketing system where you can monitor the status of reported issues, view the ticket history and check the details of each one.
Can I try your services before signing a contract?
Yes, we offer a short-term trial period to test our services. This is a great opportunity to test our quality and assess whether our IT support meets your needs before committing to a long-term partnership.
How can I report technical issues?
Technical issues can be reported to us by phone, email or a dedicated ticketing system. Each report is recorded and assigned to the appropriate specialist. We solve problems remotely or on-site, depending on their nature, and you receive a report on the actions taken.
Are you looking for another solution?
Talk to us, tell us your requirements and we will find the right solution for you.
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