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What is IT administration and support?
It is the management, maintenance, monitoring of IT systems and IT infrastructure, as well as daily support for users in solving software or hardware problems. Thanks to IT administration and support, you can be sure that your systems are always in the best condition, employees are provided with our help in IT problems, and you can focus on developing your business!
Below you will find information on what we are responsible for as your IT department.
Equipment
We install, configure and maintain computers, servers and peripherals. We monitor their technical condition, repair or replace them and manage equipment stocks.
Software
We install, update, and manage operating systems and application software. We check for license compliance and resolve all software-related issues.
Network
We design, implement and maintain LAN/WAN networks. We take care of the correct network performance, solve problems with its operation and provide secure access to the network.
Backups
We design and manage solutions for data backup, replication, archiving, disaster recovery and verify their correctness through monitoring and periodic recovery testing.
Infrastructure development
We analyze and develop IT infrastructure by planning and implementing solutions that will speed up and streamline operations in your company. Sometimes one inconspicuous change can significantly affect the speed of the system or infrastructure.
Security
We implement and manage security solutions such as firewalls, antivirus software, IPS/IDS intrusion prevention and detection systems, VPN, IAM and MFA (Multi-Factor Authentication).
User support
We provide technical support for your company's employees in solving software and hardware problems. We also provide training for users in using IT systems.
Monitoring
We regularly monitor the performance of IT systems and take proactive preventive measures to minimise the risk of problems or failures that could result in downtime.
What do the numbers look like?
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%
According to a ServiceNow report, your team can work much more efficiently when you have effective IT support at your disposal, ensuring quick resolution of technical issues.
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%
Users experienced data loss due to insufficient backups or errors in the backup process, according to a report by Acronis.
0
%
Companies have had serious security incidents that were the result of out-of-date applications or operating systems, according to a report by Sophos.
0
%
Regular monitoring of your IT infrastructure can reduce downtime by up to 70%, which translates into greater efficiency and reduced financial losses.
What types of IT services are there?
Full IT support
We are like an internal IT department for you. We implement, maintain, secure and monitor your IT environment. As part of our full service, we solve everyday problems reported by employees, and when you are considering streamlining processes in your company, we are at your disposal to find and present the best solution. When cooperating on the basis of full IT service, we act proactively and indicate areas whose improvement can positively affect the improvement of your processes or IT security in the company.
Selective IT support
Unlike full IT outsourcing, selective IT support focuses only on selected aspects of the IT infrastructure. This type of support is for you if you have your own IT department, but you would like to outsource some of the tasks to us. In this type of cooperation, we can only handle user requests (first line of support), manage, maintain, configure the IT infrastructure (second line of support) or administer a specific solution when you need support from specialists in a given IT area (third line of support).
How do we work together?
Subscription
Subscription cooperation is the most beneficial and effective form of cooperation for companies that want full IT support without having to worry about hourly limits. As part of the subscription, we provide unlimited access to our IT support, which means that all necessary tasks are carried out on an ongoing basis, without the risk of exceeding hours and additional costs. This is an ideal solution for companies that want to be sure that every problem will be solved, all systems will be updated, and in all this they value the convenience and predictability of a fixed fee. The amount of the subscription is determined individually and depends on the scope of service (full or selective), the amount of equipment to be serviced and other factors, such as our availability or SLA level.
Package of hours
The hour package (flat rate) is an ideal solution when you need a specific number of hours to use per month and would like to save compared to the prepaid hour package. At the end of the month, you receive a report of the work performed, which ensures full transparency and control over the tasks performed. Depending on your needs, we offer two cooperation packages: Standard and Premium. The Standard package includes a basic level of availability, while the Premium package provides higher availability and priority in the execution of requests, which is an ideal solution for companies that care about fast and priority service.
Prepaid hours
Prepaid hours cooperation involves purchasing a pre-defined number of hours without an expiry date, which you can use for IT services for your company. We track time and report on the requests we have made, while also informing you about the remaining number of hours to use, and when they expire, you buy another package. This is an ideal solution if you do not want to be bound by a permanent contract with us and have greater control over costs, but at the same time you would like to have most of the benefits resulting from the subscription contract.
On-demand service
You order support when you need it, with no strings attached. You call us, we come or connect remotely, and we fix the problem, and you pay for the hours you actually work. There are no fixed fees or contracts, you only pay for what's actually done. This is great if you rarely need support and want to have full control over your spending.
How much does it cost?
Subscription
No hours limit
From
28€
per user / month
-
Task priority: high
-
Fixed monthly fee
-
No hour limit
Premium Package
Flat rate
From
43€
per hour in the package / per month
-
Task priority: high
-
Response time: up to 15 minutes
-
From 5 hours a month
Standard Package
Flat rate
From
37€
per hour in the package / per month
-
Task priority: standard
-
Response time: up to 2 hours
-
From 5 hours a month
Prepaid
Prepaid hours
From
42€
per hour in a package / one-time
-
Task priority: standard
-
Response time: up to 2 hours
-
Packages from 5 hours
Per hour
On-demand service
60€
per hour
-
Task priority: low
-
Response time: up to 8 hours
-
Prices expressed in net amounts.
Have any questions?
Questions and Answers
Find the most frequently asked questions and answers about IT administration
What technologies do you support?
We support a wide range of technologies, including Windows, macOS and Linux operating systems, office software, physical and virtual servers, cloud systems (AWS, Azure, Google Cloud), as well as computer networks, mobile devices and many others.
Do you offer IT security audit?
Yes, we offer comprehensive IT security audits that help identify weak points in your company's IT infrastructure and propose appropriate countermeasures.
Can you take over management of existing IT infrastructure?
Of course! We can take over the management of your existing IT infrastructure and ensure a smooth transition, minimizing disruptions. We will conduct a detailed review of your current configuration and suggest optimal solutions.
Can I integrate your services with my existing IT team?
Yes, we offer the possibility of integrating our services with your company's existing IT team. We can act as an extension of your team, supporting it in specific areas or taking full responsibility for selected tasks.
Do you offer support for remote workers?
Yes, we offer full support for remote workers, including VPN setup, access to company resources, remote access security, and training on best practices for remote work. Our goal is to provide a smooth and secure work environment regardless of location.
Do you offer on-site IT support services?
Yes, we offer both remote IT support and on-site support services, depending on your needs. We can come to your premises to troubleshoot issues, install new systems or provide training.
Can I track the progress of an issue I reported?
Yes, we offer access to our ticketing system where you can track the status of reported issues, view ticket history, and obtain information about a specific ticket.
Do you offer cloud solutions?
Yes, we offer comprehensive cloud support including cloud migration, cloud management, and cost optimization. We work with leading cloud providers such as AWS, Azure, and Google Cloud to provide the best solutions.
Can I try your services before signing a contract?
Yes, we offer the opportunity to try our services on a short-term trial basis. This allows you to evaluate the quality of our services and see if they meet your expectations before committing to a long-term partnership.
What are your experiences and references?
We have been on the market for several years, and in the IT industry for a dozen or so years, serving clients from various sectors, such as finance, trade, transport and production. We can provide references and case studies on request to demonstrate our competence and success in implementing IT projects.
Are you looking for another solution?
Talk to us, tell us your requirements and we will find the right solution for you.
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